Digital Service Records Explained

Regularly servicing your vehicle not only ensures its safety but also helps prevent unnecessary additional repairs, keeping it in the best possible condition. Routine oil and filter changes are essential, as the oil lubricates internal components, and the filters collect particles that contaminate the oil during use. By regularly servicing your vehicle, you can avoid costly mechanical repairs in the future and maintain optimal performance.

Minor Service: Typically recommended every 10,000 miles or 1 year, whichever comes first.

Minor Service With Pollen Filter: Typically recommended every 2 years or 20,000 miles, whichever comes first.

Major Service: Typically recommended every 4 years or 40,000 miles, whichever comes first.

Please Note: Service intervals may vary depending on your vehicle’s needs and the manufacturer’s recommendations. If you are unsure about the type of service your vehicle requires, our friendly and knowledgeable service team is here to assist you. We can access your manufacturer's technical data, service intervals, and schedules. We will guide you through the manufacturer's recommendations based on your vehicle's age and service history.

The function of an Air filter is to help stop contaminants from getting into the engine, helping to extend its life. It also lets the engine breathe more easily, which can help enhance performance and efficiency.

The purpose of a pollen filter is to stop contaminants getting into your interior via its heating and ventilation system. The pollen filter prevents dust, dirt, soot and pollen entering your vehicle interior. As well as having the added benefit of protecting against pollution gases, exhaust fumes and bad odour.

You are not required to have your vehicle serviced by a main dealer to maintain the manufacturer's warranty. Thanks to the European Block Exemption regulation introduced in October 2003, you can choose where to service your car. At Volks Autos, our brand-trained technicians ensure that your service follows the manufacturer's recommended schedule using approved parts. We will update your service book or digital service schedule to reflect the completed work.

As a registered German car specialist, we have secure access to check and update your service record for all German vehicles and most manufacturers currently using Digital Service Records. Additionally, we can review your Digital Service Record to provide advice on any upcoming service items that may be due, all in line with your vehicle’s manufacturer specifications. 

Explore Our Guide to Digital Service Records

Yes. We have all the necessary electronic equipment to be able to reset your service light and variable service indicators once we have completed your service here at Volks Autos.

During your oil change service, our brand-trained technicians will perform a detailed Health Check on your vehicle. This check covers various aspects of your vehicle's health, and the results will be sent directly to your phone, allowing you to see any issues first-hand.

Learn more by visiting our Health Checks Explained

We will not proceed with any additional work without your authorisation. If further repairs are needed, your service advisor will contact you with an estimate for the required work.

Yes, you can use a third-party warranty at Volks Autos. After diagnosing the fault, we can communicate with your warranty company on your behalf, explaining the issue and providing a repair estimate. Typically, customers pay the repair fees to the garage, and the warranty company reimburses them. Most warranty companies require the customer to authorise and cover diagnosis costs before agreeing to contribute to the repair.

We use only the highest quality parts from trusted suppliers and offer a minimum 12-month or 12,000-mile warranty on all mechanical repairs.

Payment is due upon completion of the work when you collect your vehicle. We accept most credit and debit cards or cash. Some special order parts may need to be paid for before ordering.