See What Your Technician Sees With Our Detailed Health Check

During your oil change service, our brand-trained technician will carry out a detailed Health Check. It covers different aspects of your vehicle’s health and will be sent straight to your phone so you can see any issues first-hand. Our detailed Health Check is a visual inspection of key components on your vehicle, which we carry out during any minor or major service here at Volks Autos, at no additional cost. It is designed to give you peace of mind and, to highlight any potential wear and tear issues with your vehicle, which may need to be addressed immediately or in the near future.

Our Health Check Explained

A detailed report will be completed by your brand trained technician using our simple traffic light system below:

Red Items

A red item means your vehicle needs urgent attention. It may be illegal or unsafe to drive in this condition and requires immediate repair.

Amber items

An amber item lets you know there’s something wrong, or an item that we want to recheck before your next service or MOT. Although it might not require urgent attention right now, it could be something that could save you time and money in the long run.

Green items

Green means all good. A green item means you do not need to be concerned; however, we may still notify you of an area that we would like to recheck on your next service.

Transparent Service Every Time At Volks Autos

When work is required, we won’t just tell you; we can show you using our video cam service, which enables our technicians to record a short video in live time of any issue that’s worth bringing to your attention. 

Any issues identified will be clearly explained to you so that you can make an informed decision on the type and timing of any repairs that may be needed to your vehicle. You will also be provided with a handy printout. We can provide a competitive no no-obligation estimate for any repairs recommended and arrange any complementary follow-up appointments recommended by our technicians.

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Book online or contact our service team to book with the German Car Specialist.

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FAQs

Why do I need to service my vehicle?

Service Volks Autos

Regularly servicing your vehicle not only ensures its safety but also helps prevent unnecessary additional repairs, keeping it in the best possible condition. Routine oil and filter changes are essential, as the oil lubricates internal components, and the filters collect particles that contaminate the oil during use. By regularly servicing your vehicle, you can avoid costly mechanical repairs in the future and maintain optimal performance.

What service do I need?

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Minor Service: Typically recommended every 10,000 miles or 1 year, whichever comes first.

Minor Service With Pollen Filter: Typically recommended every 2 years or 20,000 miles, whichever comes first.

Major Service: Typically recommended every 4 years or 40,000 miles, whichever comes first.

Please Note: Service intervals may vary depending on your vehicle’s needs and the manufacturer’s recommendations. If you are unsure about the type of service your vehicle requires, our friendly and knowledgeable service team is here to assist you. We can access your manufacturer's technical data, service intervals, and schedules. We will guide you through the manufacturer's recommendations based on your vehicle's age and service history.

What is an air filter?

The function of an Air filter is to help stop contaminants from getting into the engine, helping to extend its life. It also lets the engine breathe more easily, which can help enhance performance and efficiency.

What is a pollen filter?

The purpose of a pollen filter is to stop contaminants getting into your interior via its heating and ventilation system. The pollen filter prevents dust, dirt, soot and pollen entering your vehicle interior. As well as having the added benefit of protecting against pollution gases, exhaust fumes and bad odour.

Must I use a main dealer until my manufacturer’s warranty expires?

You are not required to have your vehicle serviced by a main dealer to maintain the manufacturer's warranty. Thanks to the European Block Exemption regulation introduced in October 2003, you can choose where to service your car. At Volks Autos, our brand-trained technicians ensure that your service follows the manufacturer's recommended schedule using approved parts. We will update your service book or digital service schedule to reflect the completed work.

Can only main dealer update my Digital Service Record?

As a registered German car specialist, we have secure access to check and update your service record for all German vehicles and most manufacturers currently using Digital Service Records. Additionally, we can review your Digital Service Record to provide advice on any upcoming service items that may be due, all in line with your vehicle’s manufacturer specifications. 

Explore Our Guide to Digital Service Records

Can you reset my service light once the service is complete?

Yes. We have all the necessary electronic equipment to be able to reset your service light and variable service indicators once we have completed your service here at Volks Autos.

Do you perform a health check on my vehicle during the service?

Volks Autos Health Check For Service

During your oil change service, our brand-trained technicians will perform a detailed Health Check on your vehicle. This check covers various aspects of your vehicle's health, and the results will be sent directly to your phone, allowing you to see any issues first-hand.

Learn more by visiting our Health Checks Explained

Will you let me know if there is any additional work needed?

We will not proceed with any additional work without your authorisation. If further repairs are needed, your service advisor will contact you with an estimate for the required work.

3rd party warranty – Can I use this at Volks Autos?

Yes, you can use a third-party warranty at Volks Autos. After diagnosing the fault, we can communicate with your warranty company on your behalf, explaining the issue and providing a repair estimate. Typically, customers pay the repair fees to the garage, and the warranty company reimburses them. Most warranty companies require the customer to authorise and cover diagnosis costs before agreeing to contribute to the repair.

Do you offer warranty on repairs you carry out?

We use only the highest quality parts from trusted suppliers and offer a minimum 12-month or 12,000-mile warranty on all mechanical repairs.

Do I need to pay upfront?

Payment is due upon completion of the work when you collect your vehicle. We accept most credit and debit cards or cash. Some special order parts may need to be paid for before ordering.

Drop & Go Service

Drop your vehicle off ahead of your booked appointment, with our easy out of hours Drop N' Go Service. 

Waiting Bookings

Sit back and relax in our comfortable waiting area while we service or carry out small repairs on your vehicle.

Loan Vehicle Service

We have a range of loan cars available, to help keep you mobile while we look after your vehicle.

 

Out Of Hours Collection

We understand life is not 9 to 5. Use our Out of Hours Collection Service and collect your vehicle at a time that suits you. 

Collection & Delivery Service

We offer a Collection & Delivery Service from your home or work, covering Surrey and London.

Speedy Booking

Our aim is to ensure we're here when you need us most. Your vehicle will be booked in efficiently and hassle free.